Terms and Conditions
Many parts Mill City Auto offers are for off-road use only. As with any racing activity, there are risks performing performance modifications to any vehicle. All product installations are at the customers' own risk. Mill City Auto holds no responsibility either implied or otherwise for any mechanical, electrical or other failure when using aftermarket performance products. Some items sold by Mill City Auto are legal in California only for racing vehicles which may never be used upon a highway.
Product Listing & Pricing
Mill City Auto strives for accuracy in all item descriptions, pictures, compatibility references, detailed specifications, pricing, links and any other product-related information listed or referenced on our website. Due to human error and other factors, we cannot guarantee that all item information including descriptions, pictures, and pricing or any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our website is labeled with an incorrect price due to some typographical, informational, technical or other error, Mill City Auto shall at its sole discretion have the right to refuse and/or cancel any order for said product and correct and/or remove the inaccurate information. Additionally, all hyperlinks to other websites from Mill City Auto are provided as resources to customers looking for additional information and/or professional opinion. Mill City Auto does not assume responsibility for the claims and/or representations made on these or any other websites.
Price Match Guarantee
Mill City Auto offers a price match guarantee on most of our products. USP reserves the right to deny a price match due to any sort of pricing restrictions such as MAP or UPP. Furthermore, price match guarantee only applies to products being sold by officially authorized dealers that carry the product in question. No marketplace offers will be matched (i.e. Amazon, Ebay, etc). Shipping fees will not account for the final price of the product in comparison.
Order Cancellation and Item Availability
Mill City Auto strives to have all items available for shipment within 2 business days from the date the order is received. However, due to production schedules and product availability by the manufacturer, this is not always possible. It is the customer’s responsibility to verify item availability before ordering. Any stock, status, or availablilty notices may be subject to change without notice. To protect the security of our customers once an order is placed the shipping address cannot be changed.
Foreign Currency Refund Policy
Mill City Auto is not liable for refund amounts affected by a change in currency exchange rates. The return policy will retain the original order value in USD at time or purchase. Regardless of the order amount in USD, the amount to be refunded to international customers will fluctuate based on current exchange rates, since only the US dollar amount will remain the same.
Items can be returned within 30 days from the order date. Items must be new, unopened, unmodified, and in their original packaging (undamaged). The customer is responsible for return shipping on all returns unless otherwise instructed by Mill City Auto. Parts returned for a refund will be assessed a 15% restocking fee. Parts returned for store credit will not be assessed a restocking fee. Items purchased past 30 days and parts which have been installed or attempted to be installed are non-returnable. Certain items are non-returnable this includes but is not limited to: special order items, electronic items (items with electrical components), and on sale/clearance item. These items cannot be returned for a refund or store credit. Under no circumstances will Mill City reimburse or pay for any parts/labor charges related to an incorrect, faulty, or defective product.
- Contact Mill City Auto at email@example.com. Email message must include details of purchased items, invoice number (if applicable), condition of purchased items, which type of refund you would like, (refund, or store credit).
- Once the return has been approved you will receive an email with RMA instructions and a return label (if applicable). Returns must be received by Mill City within (14) days of the return being authorized, otherwise, they will be refused and no longer eligible to be returned (exceptions can be made at USP's discretion).
- All packages being returned to Mill City must have a valid RMA number written on the outside of the package. Packages not displaying a RMA # will be refused. Mill City is not responsible for packages not displaying a RMA#.
- Once the return arrives at Mill City it will take approximately 1-2 business days for the return to be entered into our system.
- Your return will processed as arranged with customer service. If you chose a store credit you will be emailed a gift certificate to be used at MIll City. If you chose a refund, the refund will be processed back to your original payment method. Depending on your bank this bank can take as long as (10) business days to be credited to your account.
- If your return is denied for any reason a customer service representative will contact you.
Returned and Refused Shipments
All shipments refused by the receiver or returned undeliverable will be processed as a return according to Mill City's return policy.
Mill City Auto will make every attempt to ship your order using the method you selected at checkout. In some instances, items are out of stock or special order and will ship directly from their manufacturers. In these cases, some manufacturers shipping methods may vary. For example, some manufacturers do not ship using UPS but instead use Fedex. Likewise, many manufacturers do not ship using USPS. In these instances, Mill City reserves the right to ship your order using an alternate shipping method. If this does occur and you paid for a more expensive shipping service, please submit a request for a refund of the difference in shipping cost.
All packages shipped with USPS and UPS are shipped insured. Additionally, all domestic UPS packages are shipped signature required. Mill City Auto is able to make certain accommodations for our international customers. When making requests please be aware you as the customer are accepting liability if the package and/or items are lost or damaged in transit. All international shipments are sent with delivery duties unpaid (DDU). Your country may assess import taxes/duties and/or a customs brokerage fee. This is not included in shipping charges and not charged by Mill City.
Please open all packages immediately to confirm no items are damaged or missing. If items are missing or damaged please contact our support team at firstname.lastname@example.org. All claims for missing and/or damaged items must be sent to our support team within 5 business days of delivery. International shipments that are not delivered or collected by the customer will be abandoned. No reshipment will be made and no refunds will be given.
All claims for lost packages must be submitted to Mill City within 30 days of the shipping date for domestic shipments and 60 days for international shipments. Under no circumstances will Mill City ship using a customer’s or 3rd party shipping account.
All orders shipped to Russia can only go via USPS service and to a confirmed business address (no residential addresses). Should the customer choose to ship with another service or residence and the package comes back, Mill City will not refund the order for shipping.
All Free Shipping or discounted shipping promotions are exclusive to continental U.S. and limit to a dimensional size or weight. Mill City reserves the right to repeal or deny free or discounted shipping to any order given special circumstances. Mill City provides free shipping for a promotional period, and reverses the right to repeal the offer at any given time prior and post to order placement.
Mill City strives to ensure all customers receive the parts they ordered, however, mistakes do happen. In the event that Mill City ships the incorrect item, Mill City will provide a return label so the incorrect item can be returned. A return label will only be issued to the address the item was originally shipped to. Mill City will only send out the correct item once the incorrect item is received. If delivery of the part is time sensitive a new order can be placed and when the incorrect item is received back a refund will be issued for that item. Replacement items will only be shipped to the address on the original order. Mill City will not provide a refund or store credit for mis-shipped items. Failure to report a mis-shipped item prior to the order being forwarded or otherwise transferred from the original delivery address will result in your mis-ship claim being denied.
If you have received the wrong product, wrong quantity, defective, or dead on arrival, please contact us immediately with your order number. Any issues with the order must be inspected and documented within 7 days of the delivery date. This will ensure a speedy resolution, and also allows us the ability to ensure future quality control. Any incorrectly shipped items, quantity discrepancies, defective, or dead on arrival inquiries after 7 days will not be accepted. Please be sure to submit a support ticket on our site with an order number, images if possible, and a description of the issue and we will do our best to correct the situation as quickly as possible. Contact c
Gift Card Specials / Giveaways / Promotions
All sales, discounts, promotions, or giveaways with time restrictions are based on Eastern Standard Time. No extensions will be granted to missed sales in alternate time zones.
Mill City Auto may run sales, specials, giveaways, or promotions that involve gift cards in the place of a discounted product. In the event an order is placed with such criteria, Mill City reserves the right to delay issuing a gift card for 6-8 weeks pending order status. If the order placed that qualified for the gift card is cancelled, refunded, a return is issues, a warranty is claimed, a defect reported, a chargeback initiated, or any sort of dispute is initiated within the delay, Mill City reserves the right to revoke the gift card for the full amount.